Refund & Cancellation Eligibility
At HalwaMart, we are committed to delivering fresh, premium-quality sweets and traditional Kerala delicacies. As our products are perishable food items prepared using dairy ingredients (including milk and milk-based products), we are unable to accept returns once an order has been delivered.
However, refunds or replacements may be considered under the following circumstances:
- The product is received in a damaged or tampered condition.
- An incorrect product is delivered.
- Items are missing from the order.
- The product has a genuine quality issue at the time of delivery.
All claims are subject to verification by our support team.
Non-Returnable Products
Due to food safety and hygiene regulations, all HalwaMart products are non-returnable after delivery. Since our products contain dairy (milk) and other perishable ingredients, we cannot accept returns or exchanges once the package has been delivered.
This policy helps ensure the safety, freshness, and quality of our products for all customers.
Reporting an Issue
If you experience any issue with your order, please notify us within 24 hours of delivery by contacting our customer support team.
To help us resolve your request promptly, please provide:
- Your Order ID
- A brief description of the issue
- Clear photographs of the product, packaging, and shipping label
Requests submitted after the specified reporting period may not be eligible for review.
Refund Process
After reviewing and verifying your request, HalwaMart may approve a refund or replacement, depending on the nature of the issue.
- Approved refunds will be credited to the original payment method used for the purchase.
- Refunds are generally processed within 5–10 business days, depending on your bank or payment service provider.
- Processing times may vary based on the payment gateway and financial institution.
Cancellation Policy
Customers may cancel their order only before it has been processed or dispatched.
Once an order has entered the preparation, packaging, or shipping stage, it cannot be cancelled, as our products are freshly prepared and are perishable in nature.
If you wish to cancel an order, please contact our customer support team as soon as possible after placing your order.
Refunds Will Not Be Issued In the Following Cases
Refunds or cancellations will not be accepted for:
- Change of mind after the order has been delivered.
- Return requests for delivered food products.
- Incorrect or incomplete shipping information provided by the customer.
- Delivery delays caused by courier partners, weather conditions, natural disasters, or other circumstances beyond HalwaMart’s control.
- Products that have been opened, consumed, partially consumed, or improperly stored after delivery.
- Requests made after the 24-hour reporting period.
